Complaints Book

In compliance with Peruvian Law No. 29571, the Consumer Protection and Defense Code, and its regulations, ACT Circular makes this Virtual Complaints Book available to its customers. Your feedback helps us improve: every complaint is recorded, handled and answered.

Complaint or grievance?

• Complaint (Reclamo): dissatisfaction related to the products purchased (wooden caps, brushes, broom handles or others) or to the service and delivery.
• Grievance (Queja): discontent not directly related to the product, for example regarding the service received.

How it works

• Fill in the form with your details and the description of your complaint. When you submit it you will receive a copy by email with the complaint sheet number.
• We will handle and answer your complaint within a maximum of 15 business days, counted from the day after it is filed, as required by current regulations.
• Your data is used only to handle your complaint, in line with our Privacy Policy.

The complaint form below is provided in Spanish, as required by Peruvian regulations.